Passenger descriptions |
Wheelchair accessibility
Passenger descriptions
Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow
travellers.
Adult (16+) and Children (3-15)
Children under 14 cannot travel alone unless accompanied by an adult (16+). Please note,
you may be required to show proof of age at any point during your journey. Failure to do so, may result in
the full adult fare being charged.
Children (3-15)
Children under 14 cannot travel alone unless accompanied by a responsible adult (16+).
Disabled Children
Should be booked as Children. If they are travelling in a wheelchair or require assistance, please call
our Assisted Travel Helpline.
Car seats
We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take
responsibility to fit the seat.
Booster Seats
Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. We carry
a limited number onboard most coaches.
If travelling with a child, you may be required to show proof of age when buying tickets or at any point
during your journey. Failure to do so may result in the child being required to pay the full fare for the
journey on that day.
Booster seats
Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we
carry a limited number onboard most coaches along with our comfort fit seat belts.
Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a
wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before
booking and at least 36 hours in advance of when you would like to travel.
Assisted Travel Helpline
If you are travelling in a wheelchair or require assistance, please call our helpline before booking and
at least 36 hours in advance of when you would like to travel.
03717 81 81 81 - (option 3) (lines open 8am - 8pm 7 days a week). Calls to this number
are charged at local rate.
Wheelchair accessibility
Accessible Coaches
You can find a list of accessible coach stops on our Accessibility page.
Please call us 36 hours prior to travelling to check the latest status.
Assisted Travel Helpline
If you are travelling in a wheelchair or require assistance we recommend that you contact us on the
following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in
advance of when you would like to travel.
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Main Stop
Airport
Wheelchair Accessible
Event Stops
